/Purchase Policy
Purchase Policy 2018-03-15T11:43:48+11:00

packaging - Purchase Policy

Katoomba Music Purchase Policy

We do not currently offer online transactions but we do now offer purchase and postage options over the phone so call store on (02) 47821121 for ordering and postage delivery options.

Heavy Items & Remote Areas – For heavy items (over 23kg cubic weight) and items being delivered to remote areas we charge what the courier charges us.

EXPRESS SHIPPING – WHEN YOU NEED IT FAST!

Express orders must be placed before 11am to be dispatched on the same business day (Monday-Friday). If you need something urgently for an important gig or special event please contact us before placing your order so we can confirm your delivery timeframe is achievable and ensure that your order is fast-tracked.

Express Shipping is available on most orders, provided your item is in stock and express shipping service is available to your post code.

Please note that Express shipping is not available to some remote areas in Australia and not available for some larger items such as drum kits, PA system components and larger digital pianos.

MAKING SURE YOUR ORDER DOESN’T GO ASTRAY

To ensure your order reaches you fast and hassle free provide a valid delivery address where someone will be home to sign for it as couriers typically don’t leave goods unattended.

We recommend having orders sent to a business address where there will always be someone there to sign for deliveries during business hours.  If we ship to a business address then please make sure you give us the full business name. 

If we ship to your home address and nobody is there to sign for it, you may to have pay a redelivery fee to the courier.  And if the courier delivery fails a second time, it may get sent back to us and we will charge you a redelivery fee to send it again (even if it was shipped free the first time).

We can deliver items that aren’t too big to PO Boxes and Parcel Collect Agents.  If the product you order is is too big, we will contact you for a street address instead.

HOW LONG WILL IT TAKE TO GET MY ORDER?

We ship most orders for In Stock items within 1 – 2 business days (Monday – Friday) of receiving your order.

Orders with Standard Shipping are usually delivered within 2 – 5 business days, or longer for remote locations.

We are unable to guarantee exact delivery times as we are not in control of the delivery process once your order leaves our store.

Please take note of the stock availability status displayed on the product page for the items you order. Items not listed as ‘In stock’ will typically need to be ordered in from our suppliers which can add 2 – 4 weeks to your delivery timeframe.

When more than one item is ordered, items may not arrive simultaneously. There will be no additional freight charge to you in this instance unless the items are shipped separately at your request.

 WHERE’S MY STUFF?  TRACKING YOUR ORDER

Contacting the courier company directly is the quickest way to get up-to-date information on the delivery status of your order.

To avoid redelivery fees you should contact the courier directly if you notice any failed delivery attempts when you are checking the tracking details.

If you missed a courier delivery it may be held at a local post office or couriers agent, such as a general store or newsagent, where you can collect it. You will need to provide your tracking number and photo ID to collect your order.

Here’s a list of handy contact numbers for the couriers we use most often.

Courier Phone Number
Australia Post (Eparcel / Express Post) 13 76 78
Couriers Please 1300 36 1000
Hunter Express 13 22 52
TNT Express 13 11 50
Allied Express 13 13 73