Refund policy

Returns and exchanges

While we aspire to be generous, Katoomba Music cannot refund or exchange an item if you simply change your mind. Please consider all purchases carefully. Return freight costs are to be paid by the customer, if you choose to return your order, we will deduct the cost of shipping from any refund. Returned items must be undamaged, unused and in as-new condition, in original packaging and with all accessories included, if applicable. You must keep your receipt as proof of purchase.

You are entitled to a refund, repair, replacement or credit if the products you have bought are faulty due to manufacturing defect and within the manufacturer’s warranty period or are significantly different to those shown or described to you.
If items are found to be faulty as a result of abuse, mishandling or any sort of misuse they will not qualify for warranty refund, repair, replacement, or credit.

Please contact us on (02) 4782 1121 during business hours should you require information on returning items.